Many of us have worked in big bureaucracies or other systems in which Rule #1 seems to be “nothing makes sense.” We can spend much of our time frustrated and angry about how illogical the decisions of others may seem. Sometimes these decisions impact us directly; at other times, they just seem to perpetuate the prevailing dysfunction. Each person’s situation is unique, of course, but there are some coping skills that may be helpful across the board. One of the first internal